Refund policy

At mentcup, we hope that every customer can feel warmth and joy from our handcrafted ceramic cups. If you are not completely satisfied with the purchased product, we will do our best to provide you with reasonable refund and return support.

Application period
You can apply for a refund or return within 14 days of receiving the goods. Beyond this period, we will be unable to process the relevant requests.

Situations that meet the refund conditions

The received products have obvious damage or quality problems.

The received product does not match the order.

Severe damage caused during the logistics process.

Please note: Due to the uniqueness of handcrafted ceramics, each piece may have slight color differences or minor texture variations. These are not quality issues and cannot be used as a basis for refunds.

Return requirements

The goods must remain unused and be returned in their original packaging.

Customers are required to provide valid purchase vouchers (order number or receipt).

For returns not due to quality issues or shipping errors, the shipping cost shall be borne by the customer.

Refund process

Please contact support@mentcup.com
Contact us, explain the reason for the refund and attach a photo (if applicable);

We will review and reply within 2 to 3 working days.

After the review is approved, please return the goods to the designated address.

After confirming the receipt of the returned goods, the refund will be returned to your payment method along the original payment route within 7 to 10 working days.

Non-refundable situations

Customized products (such as special colors or personalized customized cups);

Used or damaged goods (not caused by transportation issues);

Orders that have exceeded the application period.

We understand that every purchase is a trust in mentcup. Therefore, we will do our best to handle every refund and return application properly to ensure your peace of mind while shopping. If you have any questions, please feel free to contact us at support@mentcup.com